Cancellation & Refund Policy
How to Cancel
You may cancel your subscription at any time, for any reason, with no hidden fees, using either of the following methods:
- Self-Service: Log in to your Account Page at quizinq.com/account and click “Cancel” under the Subscriptions tab. Cancellation takes effect immediately.
- Email: Send a cancellation request to [email protected] including your registered account email. We will confirm cancellation within 24 hours. If you do not receive confirmation, contact us again immediately.
Cancellation Timing
- To avoid the monthly charge of €27.88 EUR, you must cancel before the end of your 7-day trial period.
- For subsequent months, cancel before your next billing date.
- Before your Trial Period ends, you will receive a reminder email with a direct cancellation link. You can also cancel at any time from your account, and a receipt is sent after each renewal.
Refund Policy
3.1 — General
Due to the digital nature of our quiz tools and the immediate delivery of results, fees are generally non-refundable once content has been accessed. However, we will issue a refund in the following circumstances:
- The Service was unavailable for more than 24 consecutive hours due to reasons within our control.
- A documented technical failure prevented access to core features, reported within 7 days of occurrence.
- A billing error resulted in an incorrect charge.
Refund requests must be submitted to [email protected] within 30 days of the charge. We will respond within 5 business days and process approved refunds within 5–10 business days to the original payment method.
3.2 — EU / EEA Consumers
Under Directive 2011/83/EU, consumers have a 14-day right of withdrawal from the date of purchase. However, by completing your purchase and actively selecting the checkbox at checkout, you expressly waive your 14-day right of withdrawal under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013, to the extent that such content has been accessed, in accordance with Article 16(m) of the Directive.
3.3 — UK Consumers
The same principles as Section 3.2 apply under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By completing your purchase and actively selecting the checkbox at checkout, you expressly waive your 14-day right of withdrawal under UK Consumer Contracts Regulations 2013, to the extent that such content has been accessed. UK consumers who have not accessed digital content retain a 14-day cancellation right from the date of purchase.
3.4 — US Consumers
Our refund policy complies with applicable FTC regulations regarding negative option marketing and recurring subscription billing, including the FTC Negative Option Rule (16 C.F.R. Part 425). California residents may cancel at any time per California Business & Professions Code Section 17600 et seq.
3.5 — Canadian Consumers
Mandatory consumer protection laws of your province or territory apply and are not affected by this policy. Quebec residents: Ces conditions sont soumises aux lois applicables au Québec et à la Loi sur la protection du consommateur.
3.6 — Australian Consumers
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service fails to meet a consumer guarantee, you are entitled to a remedy including repair, replacement, or refund as applicable.
Chargeback & Payment Disputes
Before initiating any chargeback, dispute, or reversal with your bank, card issuer, or payment provider, you agree to contact us first at [email protected] and allow us 5 business days to resolve your concern.
Nothing in this section limits your legal rights as a consumer to dispute fraudulent, unauthorized, or erroneous charges. Legitimate disputes will be resolved promptly and without negative consequences.
For unresolved disputes, please refer to Section 15 of our Terms of Use for arbitration and dispute resolution procedures.
Contact & Dispute Resolution